MAVINOIR

mavinoir.com

SHIPPING POLICY

Last updated: 01.07.2026

This Shipping Policy explains how [Legal Company Name], trading as Mavinoir (“we”, “us”, “our”), processes, packages and ships Orders placed on mavinoir.com (the “Website”). It forms part of, and should be read together with, our Terms and Conditions of Sale. By placing an Order, you agree to the terms set out below.

Orders placed Monday to Friday (excluding Italian public holidays) are processed and prepared for dispatch within 1–3 business days. Orders placed on a weekend or public holiday are processed from the next business day.

During peak periods (sales, promotional campaigns, or year-end holidays), processing may take slightly longer. If we expect a delay beyond our usual processing time, we will notify you by email.

We currently ship to the following destinations: European Union member states / United Kingdom / other countries — list to be confirmed. Available destinations are also shown at checkout; if your country does not appear, we are unable to ship there at this time.

Orders are shipped with GLS, DHL, Poste Italiane / BRT. Depending on your location and the option selected at checkout, standard and express shipping methods may be available.

All parcels are shipped in discreet, unbranded packaging with no indication of the contents on the outside, and no reference to “lingerie”, “intimate apparel” or similar wording on the exterior label, waybill description or sender name shown to the carrier where this is possible. We take this approach out of respect for your privacy.

Shipping costs are calculated at checkout based on the destination, parcel weight/size and delivery method selected, and are shown in full before you confirm payment. We offer free standard shipping on Orders over €100 within Italy / the EU; this threshold and the exact cost for your Order will always be confirmed before you pay.

•      Italy: 1–3 business days from dispatch

•      Rest of the European Union: 3–7 business days from dispatch

•      United Kingdom / rest of the world: 7–14 business days from dispatch

These are estimates measured from the dispatch confirmation email, not from the date the Order was placed, and exclude the processing time described in Section 2. Delivery times are indicative only and may be affected by customs clearance, local public holidays, carrier disruption, or other circumstances beyond our reasonable control.

Once your Order has been dispatched, we will send you a dispatch confirmation email containing a tracking number and, where available, a tracking link. You can follow the progress of your parcel directly on the carrier's website using this reference.

For Orders shipped outside the European Union, the parcel may be subject to import duties, customs fees or local taxes imposed by the destination country. These charges, where applicable, are the responsibility of the Customer and are not included in the price paid to Mavinoir or in the shipping cost shown at checkout.

Customs policies vary widely from country to country; we recommend contacting your local customs office for further information before placing an Order. Mavinoir is not responsible for delays caused by customs clearance procedures.

If your Order contains multiple items, they may occasionally be shipped in separate parcels — for example due to stock availability across our warehouses. If this applies to your Order, we will let you know by email. Where a split shipment is our decision rather than your request, it will not result in any additional shipping cost to you.

You are responsible for providing an accurate and complete shipping address at checkout. If a parcel is undeliverable because of an incorrect address, or is left unclaimed at a pick-up point and returned to us by the carrier, we will contact you by email to arrange re-shipment (an additional shipping charge may apply) or to process a refund of the Product price, less the original outbound shipping cost.

If your Order has not arrived within the estimated delivery window in Section 6, please contact contact@mavinoir.com with your order number so that we can investigate with the carrier. If a parcel is confirmed lost in transit, we will offer you a replacement or a full refund, at your choice.

If your parcel arrives visibly damaged, please notify us at contact@mavinoir.com within [48 hours] of delivery, including photographs of the parcel and its contents, so that we can process a claim with the carrier and arrange a replacement or refund.

Risk of loss or damage to the Products passes to you upon delivery to the address provided at checkout, or to the pick-up point you selected, consistent with the shipping and delivery provisions of our Terms and Conditions of Sale.

We may update this Shipping Policy from time to time to reflect changes to our carriers, rates, processing times or shipping destinations. Any changes will be published on the Website with a revised “Last updated” date.

For any question about shipping, tracking, customs or a delivery issue, please contact us at:

Mavinoir — mavinoir.com

contact@mavinoir.com